List of Frequently Asked Questions

  1. What humidity levels are recommended in the home?
  2. Do I require additional subfloor to install hardwood?
  3. What is a Janka Hardness Rating?
  4. Do my baseboards have to come off?
  5. If I decide not to install the flooring myself, how do I find a flooring installer?
  6. Should my new cabinets be installed before my new hardwood?
  7. Do you deliver to job sites?
  8. Can I remove and reinstall a laminate floor plank if it gets damaged? I hear some can but others cannot.
  9. Some of the laminate floors have a neoprene rubber cushion attached. I am putting my floor over concrete. Do I need an additional moisture barrier on top of the concrete prior to installing the laminate flooring?
  10. I need about 100 square feet more than your pallet deal. Do I get the pallet price on this additional 100 square foot amount, or do I have to pay full price?
  11. Are your cork flooring options the glue down tile types or the floating type?
  12. Can cork floors be refinished?
1. What humidity levels are recommended in the home?

We recommend that humidity levels be kept as constant as possible. The humidity should be set between 35-45%. A good humidifier is required if you put in wood floors. Do not have the humidity set so high that there is moisture building up on your windows. [top]

2. Do I require additional subfloor to install hardwood?

In some cases additional subfloor needs to be added to raise the floor to meet an adjoining flooring's height. (Most linoleum or tile floors have an additional subfloor beneath whereas carpeted areas generally do not. Rather than add subfloor to level an area, the additional subfloor potentially can be removed.) [top]

3. What is a Janka Hardness Rating?

In the flooring industry, the Janka hardness rating is an official test in which a steel bearing ball is pressed into the surface of a wood flooring species. At a specific amount of pressure, a given species will indent. The higher a Janka rating the more pressure the surface was able to withstand prior to denting.

To view some ratings, please visit Janka Wood Hardness Scale. [top]

4. Do my baseboards have to come off?

Yes they do. They are usually raised up from their original place hiding unsightly paint ridges. If removal of baseboards presents special consideration such as in a historical home, a trim molding can be applied to the existing baseboard. [top]

5. If I decide not to install the flooring myself, how do I find a flooring installer?

At Hardwood Etc. you never have to worry about finding your own installer. We are happy to install it for you with our own in house installers. [top]

6. Should my new cabinets be installed before my new hardwood?

Although we like the ease of installation if cabinets are not installed, generally there is less damage to the hardwood if the cabinets are installed prior to the hardwood flooring. Make sure you let the kitchen company know that you are installing hardwood so they can make the adjustments. Toekicks to be left off until hardwood installation is complete. [top]

7. Do you deliver to job sites?

Yes, job sites, residences and business. We can pretty much get your floor to any place in Edmonton and surrounding area. [top]

8. Can I remove and reinstall a laminate floor plank if it gets damaged? I hear some can but others cannot.

All of the collections of laminate flooring that we offer can be installed and uninstalled later if necessary. This is due to the glue-less locking tongue and groove as well as the fact that it is a 45 degree angle clicking version versus the sideways tap [top]

9. Some of the laminate floors have a neoprene rubber cushion attached. I am putting my floor over concrete. Do I need an additional moisture barrier on top of the concrete prior to installing the laminate flooring?

Our Neoprene rubber cushion attached laminate floors do not require an additional underlay. [top]

10. I need about 100 square feet more than your pallet deal. Do I get the pallet price on this additional 100 square foot amount, or do I have to pay full price?

The pallet promotion sets a minimum amount for purchase. Any amount you need above the pallet promotion quantity you will get the lower price on as well. [top]

11. Are your cork flooring options the glue down tile types or the floating type?

We-Cork and EZ-Cork features the floating cork with a glue-less locking tongue and groove. [top]

12. Can cork floors be refinished?

Refinishing implies adding another coat of protective finish to the floor. This can be done on the cork and all the floors with the exception of the laminate floors. [top]